| Problems | Possible Reasons | Solution |
| The machine does not work | ●The power plug is not inserted tightly. | ● Check whether the power plug is inserted tightly. |
| ● There is no electricity at the power socket. | ● Check the socket. |
| ● The power switch is not pressed. | ● Press the power switch. |
| The suction force becomes smaller | ● The suction port is blocked. | ● Clean the suction port. |
| ● There are too many foreign objects in the filter sponge. | ● Clean the dust barrel and filter sponge. |
| ● There are many foreign objects in the cyclone. | ● Clean up foreign objects in the cyclone. |
| The UV lamp does not work | ● The two rollers under the machine do not touch the surface of the object at the same time. | ● Place the machine flat on the object and ensure that both rollers are compressed. |
| ● The two rollers under the machine are stuck and can’t move freely. | ● Clean the rollers to ensure that the two rollers can move up and down freely or contact after-sales service. |
| ● The UV lamp is damaged. | ● Contact after-sales service to replace the UV lamp. |
| The machine suddenly stops working | ● The dust barrel is full. | ● In order to avoid overheating of the motor, a safety mechanism has been added to prevent overheating. If this happens, please stop using, clean up the blockage, and pause for two hours before using again. |
| ●The suction port of the machine is blocked. |
| ● The cyclone is blocked by foreign matter. |
| The roller brush suddenly stops working | ● The roller brush is wrapped by foreign objects. | ● Take out the roller brush as required and clean it before using. |
| ● The belt falls off or breaks. | ● Contact after-sales service to replace the belt. |
