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Problems
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Possible Reasons
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Solution
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The machine does not work
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●The power plug is not inserted tightly.
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● Check whether the power plug is inserted tightly.
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● There is no electricity at the power socket.
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● Check the socket.
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● The power switch is not pressed.
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● Press the power switch.
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The suction force becomes smaller
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● The suction port is blocked.
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● Clean the suction port.
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● There are too many foreign objects in the filter sponge.
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● Clean the dust barrel and filter sponge.
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● There are many foreign objects in the cyclone.
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● Clean up foreign objects in the cyclone.
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The UV lamp does not work
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● The two rollers under the machine do not touch the surface of the object at the
same time.
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● Place the machine flat on the object and ensure that both rollers are compressed.
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● The two rollers under the machine are stuck and can’t move freely.
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● Clean the rollers to ensure that the two rollers can move up and down freely or
contact after-sales service.
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● The UV lamp is damaged.
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● Contact after-sales service to replace the UV lamp.
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The machine suddenly stops working
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● The dust barrel is full.
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● In order to avoid overheating of the motor, a safety mechanism has been added to
prevent overheating. If this happens, please stop using, clean up the blockage, and
pause for two hours before using again.
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●The suction port of the machine is blocked.
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● The cyclone is blocked by foreign matter.
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The roller brush suddenly stops working
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● The roller brush is wrapped by foreign objects.
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● Take out the roller brush as required and clean it before using.
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● The belt falls off or breaks.
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● Contact after-sales service to replace the belt.
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